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FAQ

General​

Is Card Vault+ a full Trello backup?​

No. Card Vault+ focuses on card-level recovery — deleted cards and overwritten content. It does not back up entire workspaces, Butler automations, or board settings.

Does Card Vault+ replace Trello archive?​

No. Archived cards still live in Trello. Card Vault+ helps when cards are deleted or changed beyond what archive solves.

Where is my data stored?​

Snapshots are stored in Card Vault+'s backend database (PostgreSQL). Recovery does not depend on browser cache, cookies, or Trello pluginData.

Authorization​

Why do I see "Authorization failed"?​

Common causes:

  • The Power-Up bundle is outdated — hard-refresh the Trello board
  • Popups are blocked — allow popups and use Authorize on trello.com
  • Your Trello session expired — sign in to Trello and reconnect

Do all team members need to authorize?​

Yes. Each person who uses Card Vault+ must connect their own Trello account. Snapshots and restores use the authorizing user's Trello permissions.

Snapshots and sync​

Why are my card badges empty?​

The board may still be syncing. Open the dashboard, wait a minute, and reload the board. You can also save a manual snapshot on one card to verify the connection.

Why does "Save snapshot" say deduplicated?​

The card content is identical to the latest saved version. Card Vault+ skips duplicate snapshots.

How long are snapshots kept?​

Automatic snapshots follow the Retention days setting. Manual snapshots can be kept forever when that option is enabled.

Restore​

Can Card Vault+ undelete my original card?​

No. Trello deleted cards cannot be truly undeleted. Card Vault+ recreates a new card with the saved content.

Can I restore attachment files?​

Not in the current version. Attachment metadata (name, link) can be restored; the file binary is not stored.

What if a label no longer exists on the board?​

The restore report lists labels that could not be applied. The rest of the card content still restores.

Privacy and support​

How do I revoke access?​

Revoke Card Vault+ in your Trello account settings, or disconnect from Card Vault+ Settings. See the privacy policy for data handling details.

How do I get help?​

Email support@nikaj.dev.